Last Updated: March 27, 2020

In light of recent concerns regarding the spread of the Novel Coronavirus (COVID-19) we have put together this information page to keep our families informed.
This page will be updated regularly with the latest information. If you have any questions, please email us at reception@sunkids.com.au

Sunkids Management are closely monitoring the current Novel Coronavirus (COVID-19) situation as well as adhering to all advice provided by the Australian Government and Health Authorities. We are remaining in regular contact with the Queensland Government Health Department for updates and will be providing regular communication to our families and team members.


March 27, 2020: Update

We know that the health and safety of your family remains the number one priority, and many families are understandably nervous about their children attending their normal care during such uncertain times.

Sunkids wanted to take this opportunity to reassure all parents of the measures we have in place within each of our centres to ensure the health and safety of all children, staff and families.

Throughout this time, each Sunkids Centre remains open to provide the very best care and education for your children. We will continue to do all we can to ensure your child’s safety remains the priority.

Hygiene

We are continuing to enhance our hygiene practices at each of our centres through a number of measures including:

  • Increased handwashing requirements for all children and adults,
  • Increased use of alcohol-based hand sanitiser for children and adults,
  • Increased availability of hand sanitiser at entry points, and throughout our centres,
  • Educating all children on proper sneeze & cough hygiene, and handwashing techniques.

Cleaning

Each Centre has increased their cleaning and disinfecting procedures, including:

  • Increased cleaning and disinfecting of high traffic areas and surfaces including door handles, entrances and foyers,
  • Increased cleaning and disinfecting of all toys and play equipment.

Sunkids continue to use hospital-grade cleaning and disinfecting products.

Social Distancing

We’ve implemented age-appropriate social distancing practices for children where possible, including staggering of meal & play times amongst different age groups, and temporarily stopping children from service their own food, or food to other children.

We’re also enforcing social distancing practices amongst adults in line with Government guidelines.

External contractors & visitors

We have stopped any external contractors or visitors from entering our centres. This includes contractors who run incursions or extra-curricular activities within our centres.

Events & Gatherings

We have cancelled or postponed any events or gatherings planned to occur within any of our centres.

Training

All Sunkids Centre Managers have recently completed the Infection Control Training – COVID 19 online training course through the Australian Government Department of Health.

All Sunkids educators and staff have recently completed refresher training programs on hygiene practices and handwashing techniques for themselves, young children and infants.

Exclusions & Isolations

We are enforcing centre exclusions of staff and children who;

  • Have been overseas in the last 14 days,
  • Are currently unwell or showing flu-like symptoms,
  • Displaying symptoms of COVID-19,
  • Undergoing testing for COVID-19,
  • Have had close contact with a confirmed case of COVID-19

We also have procedures in place to isolate children or staff who may display symptoms whilst at our centres.

Normal Policies & Procedures

We are continuing to practice our normal policies and procedures around health, safety, hygiene, illnesses, and infectious diseases control.

Let us reassure you further

If you do have any questions or concerns, we encourage you all to contact your Sunkids Centre directly, or feel free to contact Sunkids Management directly on 07 3172 6686 or by emailing reception@sunkids.com.au


March 24, 2020: Additional Support for Families.

Has your working circumstances changed, or your family’s income reduced?
You may be eligible to receive increased or additional Child Care Subsidy. Here’s how…

1) Update your family income with Centrelink in order to claim a higher Child Care Subsidy (CCS).

The subsidy amount you currently receive is dependent on your family income amount. Let Centrelink know it’s changed so they can reevaluate the amount you’re eligible for.

Follow this link on how to update your income… https://bit.ly/CCSUpdateIncome

2) Apply for Additional Childcare Subsidy (ACCS) – Temporary Financial Hardship.

Additional Childcare Subsidy is available to support families during this difficult time.

For more information on how to apply for the ACCS follow… https://bit.ly/ACCSHowToApply

If you need any assistance with the above processes, please speak to your Centre Manager, or call us on 07 3172 6686.


March 23, 2020: We’re here to help.

As we all learn to cope with the current Coronavirus pandemic, Sunkids would like to remind all within our greater community that we’re here to help you. We’ll continue to do all we can to assist our families, children and staff throughout this difficult and uncertain time, and continue to share helpful advice along the way.


March 13, 2020: Communication to Families.

We have been and will continue to work closely with the Queensland Health Department as they communicate new information and provide updates. We strictly follow all advice and recommendations made by the Department, as we believe that they have the best interests of our communities at heart.

Sunkids Children’s Centres have stringent hygiene and cleaning processes which will continue to be enforced within our Centres. We have implemented and enforced 14-day self-isolation periods for children and educators that are returning from overseas travel and will continue to do so until advised differently from smartraveller.gov.au.

It is imperative we all work together during this troubling time to ensure that the health and safety of all children, families and educators is maintained.

If your child develops flu-like symptoms, please: –

  • Keep your child at home
  • See a Doctor or contact 13 HEALTH (13 43 25 84) immediately and/or
  • Seek medical advice if your child has other underlying medical conditions.

It is also important to continue to encourage your children to: –

  • Wash their hands regularly with soap and water, particularly before and after eating, and after going to the toilet
  • Use hand sanitiser if soap is unavailable
  • Cover coughs and sneezes with a tissue or the inside of elbow and
  • Dispose of tissues in a bin immediately.

We also ask that if you child or anyone in your family has contact with a person who is confirmed to have Coronavirus, please either see a doctor as soon as possible and/or practice a self-isolation period of 14 days.

We would like to thank you for working with us to manage this event whilst supporting the children, families and educator’s wellness.


Further information regarding Coronavirus

For additional information regarding Novel Coronavirus (COID-19), we encourage you to only visit trusted sources.

Queensland Department of Health – http://conditions.health.qld.gov.au/HealthCondition/condition/14/217/838/novel-coronavirus

Australian Government Department of Health – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

You can also call the National Coronavirus Health Information Line on 1800 020 080.
It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

If you have concerns about your or your child’s health, speak to your doctor. If you are displaying symptoms of Coronavirus, call ahead first.

If you are having a medical emergency, please call 000

- The Sunkids Team