Safety @Sunkids

Before joining the Sunkids team, every applicant completes comprehensive pre-employment screening. This includes verifying professional references, qualifications, Blue Card status, and employment history. These steps ensure we employ only the most trustworthy, capable, and caring Educators to nurture our children.

All Sunkids Educators and team members are required to hold a valid Blue Card before starting work. We use an approved monitoring system that automatically tracks card validity and sends alerts if any changes occur, guaranteeing full compliance and peace of mind for families.

We provide all staff with access to extensive professional development and training opportunities through our dedicated online platform. Educators complete mandatory safety and compliance training during work hours and have the option to access additional learning modules to support career progression and educational excellence.

Training completion is closely monitored at every centre. Centre Managers and Sunkids Management review progress reports to ensure all Educators meet training requirements and stay up to date with the latest industry standards and regulations.

Our easy-to-use online training platform delivers interactive, engaging content, covering everything from child protection and first aid to workplace conduct and educational best practice. This ensures consistency, accessibility, and accountability across all Sunkids centres.

Every new Educator and team member completes a thorough induction before entering the centre environment. Inductions cover child safety, operational procedures, professional conduct, and emergency protocols. Centre leadership then conducts follow-ups to ensure full understanding and alignment with Sunkids’ standards.

All Sunkids policies are up-to-date, clearly documented, and accessible to staff and families. From supervision and behaviour guidance to safety and communication, every policy is designed to maintain consistent, transparent, and compliant operations across all centres.

Each Centre Manager takes ownership of their centre’s daily operations, safety standards, and compliance requirements. They conduct regular checks, lead by example, and are directly supported by Sunkids Management to ensure every child receives the highest standard of care and education.

We maintain clear, confidential channels for staff to raise concerns or seek support. Regular communication between Educators, Centre Managers, and Sunkids Management ensures issues are addressed quickly and that staff always have access to the guidance they need.

Sunkids’ formal Whistleblower Policy empowers staff to report safety or ethical concerns confidentially and without fear of reprisal. This policy reinforces our culture of trust, accountability, and continuous improvement across every level of the organisation.

All visitors at Sunkids centres must sign in, complete a safety acknowledgement, and remain under supervision for the duration of their visit. These measures ensure every person onsite understands and adheres to our strict safety and child protection requirements.

Visitors, including families, contractors, and specialists, follow structured procedures when entering a centre. This includes clear check-in requirements, restricted access areas, and professional supervision at all times to maintain a secure and transparent environment.

Certain areas within our centres, such as activity rooms and playgrounds, are reserved for Educators and children only. Non-educational staff (such as cooks or administrative personnel) may only enter these spaces when operationally necessary and must always be supervised.

Sunkids centres include clearly designated restricted zones, such as staff-only areas, storage rooms, and offices, that are not accessible to children. This protects children’s safety, maintains order, and supports regulatory compliance.

Any external professionals working within our centres, such as maintenance workers, therapists, or photographers, are never left unsupervised. A Sunkids staff member is always present to ensure appropriate supervision and safeguard every interaction with children.

Each centre undergoes regular safety audits, covering everything from facility maintenance to policy implementation. Sunkids Management reviews these audits to confirm that all safety standards are met and that continuous improvements are implemented where needed.

Every Sunkids centre uses a digital headcount system to track staff and children in real time. This ensures accurate child-to-Educator ratios, immediate visibility of staffing levels, and consistent supervision throughout the day.

We strictly maintain all required Educator-to-child ratios in accordance with national regulations. Short breaks or transitions are managed with planned coverage to ensure children are never left unsupervised and that high-quality engagement continues at all times.

A Centre Manager or Assistant Centre Manager is always onsite between 8:30 am and 4:30 pm – our core hours of operation. This ensures consistent leadership, immediate support for Educators, and prompt decision-making when required.

All Sunkids centres use a secure digital visitor management system for check-ins and check-outs. This ensures accurate record-keeping, improves efficiency, and strengthens safety by tracking who is onsite at any given time.

Our online incident reporting system allows Educators to record and escalate any incidents immediately. Reports are automatically shared with Management for review and follow-up, ensuring transparency, accountability, and swift resolution.

At Sunkids, our Educators are fully present and focused on the children in their care. We have a zero-tolerance policy for personal phone use during work hours, supported by comprehensive device monitoring to ensure all technology is used responsibly and professionally. This safeguards children’s privacy, encourages meaningful engagement, and upholds our high standards of attention and care.